Shipping & Delivery Policy

SPROOQIT.COM (THE ‘SITE’) IS OPERATED BY GLOBAL DIRECT SERVICES PTE. LTD. (“GDS”). THIS POLICY (THE “SHIPPING AND DELIVERY POLICY”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND GLOBAL DIRECT SERVICES PTE LIMITED, (“GLOBAL DIRECT SERVICES PTE LIMITED”). ANY PURCHASES MADE BY YOU THROUGH GLOBAL DIRECT SERVICES PTE LIMITED ON THE WEBSITE OF A SUPPLIER (THE “SUPPLIER”) WILL BE MADE VIA THE GLOBAL DIRECT SERVICES PTE LIMITED SYSTEM PURSUANT TO THESE SHIPPING & DELIVERY TERMS. BY PLACING AN ORDER TO PURCHASE SUPPLIER’S PRODUCTS THROUGH GLOBAL DIRECT SERVICES PTE LIMITED, YOU AGREE TO BE BOUND BY THIS SHIPPING AND DELIVERY POLICY. PLEASE READ ALL THE TERMS BEFORE YOU INDICATE ACCEPTANCE. IF YOU DO NOT ACCEPT THEM, DO NOT COMPLETE YOUR PURCHASE. YOU ARE BOUND BY THESE TERMS EVEN IF YOU DO NOT READ ALL THE TERMS. THIS VERSION REPLACES ALL PRIOR VERSIONS.

Prices of shipping and methods of shipping available
Shipping rates are calculated based on the geographic location of the customer. All our orders are shipped via a reputable shipping provider.
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number from the shipping provider so you can track the progress of your order.

Shipping restrictions
We will not accept shipping to P.O Box addresses. If an order is place to a P.O Box address, we will contact you for a delivery address. If no delivery address can be organised the order will be cancelled, and the payment refunded in full.
Some countries enforce shipping restrictions on certain goods or materials. If an issue is identified, the shipping provider will validate the concern prior to onboarding the shipment. If your order is subject to such restrictions, we will organise order cancellation and the payment will be refunded in full.
Refunded funds will be released on the same business day from Global Direct. However, a refund will take from 7 to 14 business days to complete depending on intermediate banking arrangements.
Maximum shipping weight is strictly 9kg due to international shipping restrictions with the provider. If an order contains more than 9kg, it will be split into two. Our delivery team will be in touch with you should your order exceed the maximum allowance.

How we estimate delivery times
The following factors will be considered during calculation of estimated delivery times with the shipping provider:

  • Length of time it takes for your payment to clear
  • Availability of items in your order
  • Shipping provider access to your country
  • Factory location – Your delivery addresses
  • Holiday periods (national and international)

Handling & Delivery time
Orders will be dispatched via our nominated courier service, within 1-3 business days of receiving the order. Please note that during high-volume or sale periods, there may be some delay in order shipment. 

Once a package has been dispatched, we have very little control over the delivery logistics. Please note that delivery times listed below are estimations only. Global Direct Market is not responsible for any delays caused by the carrier, especially during high-volume periods. Delivery dates cannot be guaranteed.

 Location Delivery Time Frame (estimate)
 United States 8-14 business days
 Europe 8-14 business days
 Asia 2-5 business days
 All other countries 8-14 business days

If you have not received your package within 10 business days of placing the order, email support@sprooqit.com with your Full Name and Order Number and we’ll look into the matter immediately!

International orders
Our international shipping provider covers most countries. The system will validate your delivery country prior to the order being confirmed.

International Customs Fees
All custom fees, taxes and any other additional costs associated with your purchase are the responsibility of the customer. These are not included in the cost of the order or shipping fee.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Global Direct Market is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.
If an order is refused by a customer due to custom fees, the parcel will be held for 2 weeks and then be abandoned if these fees are not paid in this time. Global Direct Market is not responsible for the handling of an abandoned order.

Additional Information
Above delivery times can change depending on the time of the year, holiday periods, weekends, and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit. Global Direct Market does not provide refunds to customers for failure to pay duties and taxes associated with their order.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Global Direct Market cannot offer reimbursement for this package.

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